4.0
1 June 2018
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Amazing company culture (though I hear it's been declining since they were acquired by Home Advisor)
Cons
Metric driven to a fault. I understand it to a point, given the nature of the positions, but very little empathy is displayed from management towards call center employees. I was lucky enough to move up, but many people who could have been GREAT employees elsewhere in the organization were either restricted from transferring, or fired, due to rigidity of policies.