perfect job - Customer Service Representative (CSR) AnswerFirst Employee Review

4.0
13 July 2023
Recommend
CEO approval
Business outlook

Pros

* overtime * hours around your schedule * goggle chat for assistance while on call * easy to advance * great support * benefits, pto, and bonus * alternating holidays

Cons

* 24/7 but can only work until midnight est until you advance higher up * busy call center but can step away when needed * some clients do not seem to be screened well though it is claimed so, a few seem like scammers *calls are auto answer without prior warning * no equipment provided

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AnswerFirst Response
2y
Thank you for sharing your detailed feedback! AnswerFirst has always vetted clients to ensure they are a good fit for our service. At times, issues do not surface until the partnership begins. When call flow concerns are identified we work with the client to make a change that would permit a better outcome with their calls or decide if the partnership still makes sense. We have implemented a new policy on our terms of service for clients that we hope will mitigate these issues going forward. Thank you, again, for the valuable feedback.

Explore other reviews about AnswerFirst

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company, great people to work with. Flexible schedule, and great management.

Cons

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

4.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

I love the Schedule flexibility

Cons

Wish it were weekly and hourly Pay

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