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      Anthology

      Engaged employer

      Anthology reviews

      Pay is not enough - Customer Service Advisor Anthology Employee Review

      1.0
      11 Jan 2025
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      - Work from home - Nothing else

      Cons

      - Extremely low pay - Lack of support. Management is nowhere to be seen when you need help with a customer. - The company is shady and is hiring underqualified near minimum wage call center workers to pretend to be the university. -The majority of the callers are hostile and even aggressive. -Management doesnt care if you actually help the customer just that your average handle time stays low. -There is not much we can do to help the customers besides writing tickets which results in an increase in esclated tickets. - Management expecting you to lie to students and pretend to represent the university

      avatar
      Anthology Response
      1y
      We appreciate your feedback on your experience at Anthology and are sorry to hear it has not been more positive. We do not feel this is indicative of the typical experience here. If you are uncomfortable with your work, or feel you are being treated unfairly by management or other team members, you are encouraged to reach out to your Human Resources Business Partner for assistance. Anthology strives to create a workplace where every team member feels included, valued and has opportunity for growth.

      Explore other reviews about Anthology

      5.0
      9 May 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training and systems to use with provided equipment.

      Cons

      Seasonal with possibility to continue.

      avatar
      Anthology Response
      1y
      Thank you for your feedback. We are so pleased to hear about your positive Anthology experience! Please email employerfeedback@anthology.com with any further comments.
      2.0
      15 June 2026
      Client relations associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Steady work Good immediately management. Decent benifits

      Cons

      Higher management offers no help No pay raises for years. Company attempted vertical integration no one asked for or wanted. Then blamed everyone else and offered on pay raises for almost the entire time. Company went bankrupt and has to sell of parts to "stay" alive.

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