Pros
Local agents and staff were always fantastic to work with, although stressful at times with some of the highest earners, it was fulfilling and satisfying getting to know and help people with their IT needs they didn't know how to get any other way.
Cons
They laid off nearly a third of all their nationwide L2 IT Service Technicians, including local techs which impacted performance and support for agents and staff with local needs, and remote support as well. This is after they fully moved their Level 1 support time overseas to an un-specialized call center that local agents HATED calling into because of how unhelpful they were. Agents always wanted to reach out to get help from someone LOCAL, who worked directly for Anywhere, and not a 3rd party call center that takes calls from multiple different companies. They wanted someone specialized and who could speak and annunciate in English clearly. I don't imagine any Real Estate Agents are happy with Anywhere's IT support system after all of these massive changes.