Pros
It is work from home. The leads are supportive. You pick your own schedule.
Cons
The pay is on the low end of the market. The call volume is extremely high. The mental fatigue is very evident and there is no support. The raise is low even for a top-performing associate. You can pick your own schedule but it is performance based. The quality guidelines is also very strict for a low paying job. You can move up and join internships but they solely rely on attendance and have no grace or exceptions. I was lucky to have very kind leads and senior leads, however, with the high expectations and the strictness of the policies. You would think the pay would match it but it does not. The Senior Recruitment team are also some of the most horrible people I talked to. The company introduces themselves with great values and amazing support for employees but they will time and time again fall flat. They make promises and most of them won't come into fruition. They also do not listen to associate feedback. Even when I want to be loyal to the company and stay with them. I have been pushed to find different opportunities. This is coming from a top performing associate. To top this off, the company has very minimal breaks. You have to be on the phones non-stop with minimal ACW or it could drop your stats.
