Attractive industry but poor leadership and direction - Manager ApexChat Employee Review

We're a fully remote organization which works great for those that are self motivated and enjoy this work style. Hours are obviously flexible and your managers let you do what you need to do, so long as you get your work done and stick to your goals. I've really enjoyed my time at Blazeo, the company has allowed me to alter my career path from Sales to Marketing and they've encouraged my growth and allowed me to dive in to what I'm good at. The company encourages longevity and definitely rewards those that are overachievers and critical thinkers.

Remote work can lead to silo'd teams and a lack of communication but we're actively trying to reduce these issues. The company has been working hard to innovate and expand our offerings, but there's a lot to do and with a small team, we're often taking on multiple large initiaves at once. The PTO policy and pay are lower than other software companies of similar sizes.

The managers are friendly and approachable on a personal level.

As a call center agent, there are no employee benefits—no medical, dental, or health coverage of any kind. If you're sick or dealing with personal issues, you're entirely on your own. The pay is low at $12 an hour with no clear opportunity for raises. Management tends to micromanage heavily, issuing write-ups for even minor infractions, such as being a few seconds late. Employees are often sent back to basic training with the offshore teams—even if they’ve already demonstrated competency. There's little to no opportunity for growth or internal advancement, and promotions often seem to be influenced by favoritism rather than merit.