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Thank you for taking the time to share your feedback. While our perspective may differ in some areas and we are proud of our "Strong" eNPS score, we take comments like this seriously because individual employee experience matters deeply to us. Over the past year, Aqueity has gone through significant operational changes, including restructuring departments, refining leadership responsibilities, improving processes, and raising expectations across the organization. Periods of change can be challenging, and it's important that we communicate clearly and support employees throughout those transitions. We have focused on strengthening processes, communication, and operational effectiveness as we continue to grow. That said, your comments around communication, clarity, and consistency are important. No organization benefits when employees feel disconnected from leadership or uncertain about expectations.
We recognize there are areas where we can continue improving, particularly around communication cadence, role clarity, and ensuring teams understand the “why” behind decisions. We also believe accountability should exist at every level of the company, leadership included. Our goal is to build a culture where feedback is heard, problems are addressed directly, and employees have the support needed to succeed. We operate in a high-performance environment with evolving expectations as we continue to grow and improve. However, we remain committed to building a stronger organization for our employees and our clients. We appreciate the feedback and wish you the best moving forward.
