Pros
Competitive salary. stable financials. They are imbedded within the industry and so they are likely not going away. Causal dress; but actually some people were very inappropiately dressed in my opinion.
Cons
typical call center mentality but a little worse. lots of hidden adgendas will make you feel like you are being left in the dark. Policies are ridiculous. One lady was refused a restroom break and wet herself. Because the company is "in bed" with so many there are a lot of smoke and mirrors. if you are strong thinker stay away, middle management will strip you until you're a zombie. Be ready to learn all the tricks you will need to implement in order to reach their unrealistic quotes. Every call center rep there uses them and so if you don't you will look like an unproductive loser.