Pros
- low barriers of entry, bilinguals are highly valued - higher wages in other departments, just sadly not this one - discounts on gear - pro deals - generally respected company with a "household" name both locally and across the outdoor industry - some paid days to do cool things (only if you're a favourite amongst management) - free tea and coffee, and occasionally free beer and fruit
Cons
- generally a very unfulling job - always on the clock: limited lunch breaks, washroom breaks, and must communicate others about this - arc customers can be super picky, as well as mentally and emotional abusive so answering calls can be traumatic - lack of transparancy with job advancement opportunities both in the department and around - management generally has no idea what they're doing - relatively diverse across the customer service department, but the higher up you go in the hierarchy, the whiter management becomes - the company a bit game about supporting mental health, but when it comes time to act, can turn a blind eye - part of a massive international conglomerate - cool ish company (minus the fact that they literally back the police) - non local manufacturing for 99% of apparel