Pros
Pros for me was the sample sale and work being less than a 5 minute drive away. This is probably the reason I was there for so long. (Just handed my notice)
Cons
Where do I begin Firstly the management lack any form of professionalism and treat the advisors like prisoners. Call after call and no time to actually resolve customers queries, as soon as we have off phone time we get a call through our headsets demanding us to take more calls. In the meantime the managers are in a huddle discussing what they want for lunch. There is minimum support and a very dismil attitude across the floor making almost every advisor miserable all wishing they had other jobs. The development opportunities are minimum and most "senior advisors" just kiss a lot of management bum and do the work they don't want to, as soon as its busy the seniors are treated like advisors and made to stay on calls whilst doing their managers work. The staff turn over is so high, I started 18 months ago and there are many 2 people left from my training group. Most people have left due to work feeling like a concentration camp where you have to rush to go to the toilet afraid Youl be pulled up in a meeting because you use too much "personal time". If you complain to HR or management they all stick together and find a way for it to go against you, I.e pulling up every instance of late you have ever had and saying because you have had that were not going to help you. The operation of the contact centre is so poor, they frequently mess up pay and holidays demanding you to work time back because of their errors. When Alda chain director comes to visit everyone is notified to look smart and all desk are spotless and the managers actually pretend to be professional. In reality it is nothing like that.