Pros
In-depth training and mentorship. The training period for the Business Development Representative lasts months. That may seem excessive, but you will understand why you go through such a lengthy process once you have completed your training. This is many new hires' first sales job, first job in logistics, or first "real" job out of college, so they do not leave any stone unturned. Competent managers: Management throughout the hierarchy are in their positions because they know what they are doing and will teach you to know what you are doing. I did not experience any micro-managing or power-tripping. They are there to help you, not lord over you. Although their performance is based on how well their team performs, they also legitimately want you to be successful in your role. Commission: If you follow your managers' instructions and diligently put the effort in to gain new business, you will be handsomely rewarded for it. Work/life balance: Although you may occasionally have to take some calls after hours for important loads, Arrive has its own dedicated 24-hour tracking so you're not expected to be on call every waking hour of the day. And since it is business to business sales, your customers are not usually going to want to talk to you outside of work hours any more than you are going to want to talk to them. The exception to this is usually due to time zone differences.
Cons
Cold calls: If you don't like cold calls, this job will not be for you. No two ways about it. Part of your metrics include gaining new customers and that requires cold-calling. Even if you don't mind talking to strangers out of the blue, it can still become pretty tedious when that's the only thing you have to do until you gain some business. Many different metrics can be hard to follow: You have several different metrics on which your performance is judged, and it can be hard to keep track of all of them. Being the bearer of bad news: Plenty things can go wrong in logistics. Sometimes it won't be your fault, sometimes it will be, but either way as the Business Development Rep, you are the face of Arrive to the customer. When something goes wrong, it is your job to break the bad news to them, which could involve getting chewed out. If you do not like confrontation or having hard conversations, this job will not be for you. Not many PTO days. High turnover: I don't necessarily view this as the fault of Arrive's HR (or anyone else), so much as an unfortunate side-effect of Arrive's aspirations. In order to achieve its goal as a top 3 brokerage, Arrive needs to do a lot of hiring, many of whom are new to sales, logistics, or the workforce in general. Some of them decide this is not for them after a short time or can't keep up and have to be let go. You might wonder if you are in the right place when many other recent hires are already quitting or being let go, but if you want to be there and are doing what you are supposed to be doing you'll be fine.
