Layoff central - Customer Care Article Employee Review

3.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Dog-friendly office. In-office coffee and snacks. Beautiful, bright office. Hybrid work. Great, friendly co-workers. Amazing products.

Cons

Poor pay, re-occurring layoffs. No sense of job security. Disorganized. Non-stable work environment. Customer service agents went from being friendly and approachable, to scripted and robotic.

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Article Response
2y
Thank you for your feedback. We’re glad to hear that you found your coworkers, work environment, and our products to have positively contributed to your experience at Article. Regarding concerns about instability, as we navigate post-Covid hypergrowth, we will continuously evolve and re-evaluate our strategies to build a mature and enduring company that delights our customers. While we understand that change may not be comfortable for everyone, we remain committed to creating an environment where our employees feel supported in their growth and development, with accessible channels to voice their concerns.

Explore other reviews about Article

5.0
24 July 2025
Recommend
CEO approval
Business outlook

Pros

Working with smart dedicated people.

Cons

Very early start times, but not an issue for early risers.

2.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, pay, and work environment

Cons

Management team, work environment, Human Resources team, and legal team.

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Article Response
4mo
We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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