Many promised benefits were revoked or never provided - Customer Service Agent Article Employee Review

- took away free lunches on holidays because the office teams didn't like that the warehouse + customer service teams were getting them and they couldn't also have it - very very little opportunity for growth, saw only 2/100 people in my department who "moved up" - after 4 years of employment, received a total of a $1.50 raise. nobody received raises 2 years in a row - forced everyone to go back into the office, despite multiple complaints. multiple people resigned as a result and were never replaced - keeps warehouse team and customer service team on skeleton crews. - once got in trouble because "i didn't use enough emojis" to convey my emotions. there were no emotions to be given in my conversation about my performance review - was almost written up because i logged in 3 minutes late - fake, hyperpositive environment that tries to make you feel like you can be honest, but it's never actually taken well - laid off over 100 employees in the last year but nobody in upper management has been affected whatsoever. management team openly refused to take pay cuts - upper management has poor communication skills, and during all hands meetings will refuse to answer questions despite it being an "open room" for questions