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      Customer Care Review - Customer Care Associate Article Employee Review

      4.0
      10 June 2025
      Customer care associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, laid back, compensation was decent, work from home

      Cons

      Micromanagy, unstable job stability, stressful at times with angry customers

      avatar
      Article Response
      11mo
      Being the face of Article to customers when we don’t get it right is tough and can be stressful, but the impact you and the team have for our customers is real, and we want to say thank you.

      Explore other reviews about Article

      5.0
      24 July 2025
      Operations supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Working with smart dedicated people.

      Cons

      Very early start times, but not an issue for early risers.

      2.0
      28 Jan 2026
      Supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, pay, and work environment

      Cons

      Management team, work environment, Human Resources team, and legal team.

      avatar
      Article Response
      4mo
      We’re glad to hear benefits and pay have been a positive part of your time at Article. Your feedback on leadership is clear. While providing internal opportunities is a focus for us in developing our teams, we recognize that stepping into leadership requires the right training and support. Our L&D team is actively building a dedicated learning pathway for Particles moving into new leadership roles so they’re set up to lead effectively.
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