Customer Service Representative - Anonymous employee Arvato Employee Review

2.0
30 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I started in 2013 had really good training and you gain good experience. I was working for the Dutch team and they were a great team

Cons

You work very hard and the pay is low, you do not get many benefits. the new management do not really care about the employees.

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5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team, growing company and development opportunities

Cons

Demanding clients with high standards

1.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good employees

Cons

This is one of the worst places I have ever worked. They do not care about their employees here; to them, you are just another number. They get upset when you use your sick days, even though they are a legal right, and then retaliate against you by punishing you when you return to work. And be careful about filing a complaint with Human Resources because they are two-faced. Instead of helping you, it often ends up backfiring on you. That is why no one feels comfortable going to them. This company does not appreciate or value its employees unless you have connections or favoritism. Management, starting from the top, has no clear direction. Everything constantly changes, even when it is not the best option, simply because someone higher up decided it. The environment feels outdated and authoritarian, like something from another era. There is a lot of hypocrisy, resentment, and abuse of power.

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