Good Entry level job; emphasis on entry - Participant Services Representative Ascensus Employee Review

4.0
29 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Easy hours Retirement plan related learning curve Coworkers are nice Can be remote Healthy PTO/Benefits

Cons

Do not except to be promoted from this position Your job to explain sometimes complicated and daunting concepts to the literal bottom of the barrel IQ people Will get yelled at by callers on occasion Call center job what you expect?

Explore other reviews about Ascensus

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

Cons

Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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