Good Management, Stats Rule All - Customer Service Representative Ascensus Employee Review

3.0
23 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Amazing people, good benefits, the pay is comparable.

Cons

Too caught up in the minutiae leading to undervaluing employees that otherwise do incredible work. The time stats trump the quality.

Explore other reviews about Ascensus

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Generous PTO if you lasted five or more years.

Cons

Everything else. Poor management, plays favorites, rewards people who play the game and then expect people passed-over for promotions to train their new bosses. Artificially inflate metric standards so it is impossible to get a max raise because it is physically impossible to meet the goals (partly company-wide so not even possible to control with personal hard work).

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