The supervisors were absolutely clueless and only cared about hitting numbers. They had no understanding of the claims process and were utterly detached from the day-to-day realities of our jobs. Their sole focus was on meeting arbitrary metrics, regardless of how it affected the quality of our work or the wellbeing of their team. This resulted in constant miscommunication, unrealistic expectations, and a demoralizing work environment. Supervisors didn't support us or provide the guidance we needed, which left many of us frustrated and overwhelmed.