Too many claims, unrealistic expectations, too many processes for something that can be simplified, unfair expectations from the quality team, new VP brings new rules as if we are a Standard insurance company, now we have to answer everyone elses calls, which the only thing that it does is delay us even more in the process of the claims and volume, someone with zero experience in non standard insurance and that hasn't even said hello to the adjuster even once after being in the company for several months and implementing even more rules that makes it even harder to work your claims.