Just.. don't... - Customer Service Associate At Home Employee Review

1.0
24 Mar 2017
Recommend
CEO approval
Business outlook

Pros

- Interesting Merchandise. - Co-workers are decent hard-working people

Cons

- Compensation is embarrassingly low when compared to similar work elsewhere. - Everyone that is not management is part-time, 20 hours/week firm. - Because of part-time status you will be unqualified to receive any benefits aside from a paltry bonus (Approx. $100.00) if your store even makes its sales goals and a 25% employee discount (Which you can't really use because of low compensation). NO retirement, NO health benefits, NO PTO. (Despite a "employee benefits poster" located in-store that states otherwise) It's laughably insulting. - The store runs on a thin payroll--2 to 3 employees at most at a given time when the store is open. This leads to employee burnout; a messy, disastrous store, and low morale. Turnover is high and almost everyone has to take a second/third job to stay afloat. - Executives/Regionals from HQ push Axonify--an in-house training system. Everything is a high priority so on top of conditioning your three zones, cleaning bathrooms, conditioning other departments that are falling behind that night, bringing in carts, doing returns, and performing cashier/customer service; you have to spend 30-45 minutes that you don't have in a training module that teaches you the proper method of climbing up a ladder to retrieve merchandise. For those of you doing research on At Home as a potential employer; I'd look elsewhere. I know people working fast food that are paid more per hour than I and they can reach 35 hours or more without a problem. I have worked in many places in retail and restaurant--At Home is by-far the lowest paying and most unsatisfying position I have ever held.

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5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Fine enough coworkers to be around

Cons

Horrendous corporate staff. Overly aggressive marketing for customers that clearly don't seem to actually care to buy anything. 90 day no question return policy means customers buy things constantly and return them even faster. Terrible inbound freight allocation, dozens of the same item are sent on each and every truck that do not sell. Overpriced, ugly, and uncomfortable furniture that sits and fits for months on end. Corporate will tear you a new one for not getting enough customers to sign up for ad bloated emails and text marketing, while also pushing a credit card with terrible benefits from a scummy bank. Will be out of business before the end of the decade.

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