lack of interest in customer service - CSA At Home Employee Review

2.0
22 Feb 2018
Recommend
CEO approval
Business outlook

Pros

- decent discount - fine co-workers - lovely customers - sometimes the merchandise is enjoyable to sell

Cons

- store bills itself as a self-service warehouse, which means that customers are expected to find the merchandise for themselves. Often they find this frustrating. Then they seek more customer support than the store has the resources to provide. - not only does the store pay as little as possible (minimum wage) but it operates with as few employees at a time as possible (so employees can't expect a regular schedule) - it's really hard to provide great customer service in this environment

Explore other reviews about At Home

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Clear expectation with freedom to be creative

Cons

I don’t have a con.

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Fine enough coworkers to be around

Cons

Horrendous corporate staff. Overly aggressive marketing for customers that clearly don't seem to actually care to buy anything. 90 day no question return policy means customers buy things constantly and return them even faster. Terrible inbound freight allocation, dozens of the same item are sent on each and every truck that do not sell. Overpriced, ugly, and uncomfortable furniture that sits and fits for months on end. Corporate will tear you a new one for not getting enough customers to sign up for ad bloated emails and text marketing, while also pushing a credit card with terrible benefits from a scummy bank. Will be out of business before the end of the decade.

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