Good as entry - Member Services Consultant Australian Retirement Trust Employee Review

Thank you for your positive feedback! It's wonderful to hear that you find Australian Retirement Trust a great place to work, with opportunities for development and excellent facilities. We appreciate your honesty regarding the incentives. Your feedback is valuable as we strive to improve and provide the best possible environment for our employees. If you have any specific suggestions on how we can enhance our incentive program, we'd love to hear them. Your input helps us grow and improve.

Thanks for taking the time to share this, it's clear how strongly you feel about the contact centre experience. It’s great to hear the facilities, hybrid model and colleagues have been positive for you. At the same time, we’re hearing your concerns around leadership consistency, fairness in progression, and high turnover. Creating clear, equitable pathways and a connected culture across all teams is a priority, and feedback like this helps highlight where the experience isn’t landing as intended. We’re continuing to focus on better visibility of opportunities, capability uplift for leaders, and strengthening one ART culture. Your perspective is valuable in shaping that. If you’re open to it, we’d welcome you to share more through our People & Impact channels.