store manager - Store Manager AutoZone Employee Review

3.0
3 Apr 2018
Recommend
CEO approval
Business outlook

Pros

The job itself is great! I love the parts, the store, my employees, my customers, learning new things daily even though I'm 4 years into this job, and I love being a female in a male dominated field so I can show other females that auto mechanics and the like of is not beyond them! It used to feel like coming home every time I walked through the doors.

Cons

Witt and hours. Plan and simple. Customers come, customers go, some are great, some not so much, but they all become your priority, which is what it should be. AZ portrays itself as such a customer, employee, and family orientated company, I fell hook, line, and sinker. I took the store management position after much thought and personal struggle of my time spent with my family and the job and customers I absolutely adored. The thought of not being there hurt as bad as the thought of less time with my family. In the end, I took the position. The job, the work, the time (usually 60-70 hours a week) is hard, but I push through, my family and my work family depend on me. But to work 70 hours a week, do my job with complete efficiency, and be good at what i do, and I am damn good at my job, being constantly beat down over packets of grease and lube and extras the customers don't always want and/or need, is a soul crushing thing. 70 hours away from my children and husband, completely loyal and happy customers, happy employees, and better actual earnings cash wise than the previous years, I'm still being told its not good enough because my team have not sold enough check out challenges, witt packets, or add ons, or signed up enough new people to a rewards card in a town so small, we've signed most people up 2 or 3 times! I don't need a pat on the back for the good I do, but I don't need a knife in it either over a number they think should be higher. I love my job, can't imagine my life without it, but sadly think I'm not far from stepping away from what was something I used to look forward to.

Explore other reviews about AutoZone

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Great working environment and pay

Cons

need to work more hours

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Pros Automotive Knowledge & Skill Development: It is an excellent environment to expand your knowledge of vehicle components, diagnostic tools, and automotive troubleshooting.Customer Interaction: If you enjoy solving problems, the role offers regular opportunities to deliver high-impact customer service (what AutoZone calls "WOW!" customer service) by helping DIYers get their vehicles back on the road. Networking & Community Connection: You frequently interact with local mechanics, DIY hobbyists, and commercial accounts, building strong professional relationships within the regional automotive community. Clear Operational Structure: The store protocols, inventory systems, and safety compliance expectations are highly structured, making daily tasks predictable and organized. Employee Discount: Workers receive a company discount on parts, tools, and accessories, which is a major perk if you maintain your own fleet of vehicles.

Cons

ConsFast-Paced & Physically Demanding: The environment can be intense and requires significant physical stamina. Employees spend a lot of time standing, walking, and lifting heavy parts (like commercial batteries and brake rotors) throughout their shifts. Retail Hours & Scheduling: Retail schedules can be demanding, often requiring flexibility to work nights, weekends, and holidays to accommodate peak store hours.Handling Difficult Customer Situations: Because customers often come in stressed about their broken-down vehicles, employees must be skilled at de-escalating tense situations and managing complaints professionally. Split Responsibilities: Staff members frequently have to alternate between multiple distinct tasks—such as inventory auditing, commercial account delivery, and front-counter retail sales—requiring a strong ability to multi-task and switch gears quickly.

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