Wouldn't recommend - Client Service Representative Availity Employee Review

Thank you for taking the time to write a review. Sadly, we can feel your anxiety while reading this review. We're glad that you can find comfort with your co-workers, and we hope that you share your feelings with your supervisor. An honest discussion about Monet (our workforce management software) and any concerns/expectations around your performance may alleviate some of that anxiety. No associates should feel the organization's full weight— we share that responsibility among all of us. We talk about our Client Services positions a lot here on Glassdoor. These are excellent positions for starting a healthcare career because they provide a foundation of knowledge and skill applicable to many other roles at Availity and in the healthcare industry. But they are tough jobs, and they are not for everyone, so we experience some turnover in this area. We can assure you that management does care for your well being. Wellness is part of our culture, and there are many programs in place to make sure that all of our associates have the resources they need to stay healthy—mentally and physically. We also recognize that our all-associate meetings do not include all of our client services representatives. Even though we make recordings of these meetings available to everyone, we need to find new ways to communicate the content of these meetings to our client services associates. Thank you for that feedback. Lastly, we are always working to improve. Some improvements can come fast, but some changes take time to evaluate and implement across the organization. We encourage you to share your feedback—your ideas may help make the Availity experience better for everyone.