Availity is pretty cool - Client Services Representative I Availity Employee Review

Thank you for taking the time to share your review. First, we are glad you’re here and glad that you are enjoying our environment and our fantastic team! We hear your comments on training and have recently implemented several improvements to our overall training program. These include a more personalized training approach that allows associates extra time to enhance their skills in one phase if they are unprepared for the next, more time listening to experienced reps take live calls, side-by-sides, and improved call routing based on an associate's training level. We recognize the value in practice to gain confidence in all the possible areas our customers may need our support with when they contact Client Services. We are committed to ongoing improvements in learning and training, both remotely and when we return to the office. As you mentioned, we have people in place to support our new client service associates when they need help assisting callers, and we know that getting everything down takes time and practice. Lastly, we are always working to improve. Some improvements can come fast, but some changes take time to evaluate and implement across the organization. We encourage you to share your feedback—your ideas may help make the Availity experience better for everyone.