Great place to work - Technical Support Specialist Availity Employee Review

5.0
26 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Benefits Culture PTO Good work/life balance

Cons

Call volumes A lot of Angry callers

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Availity Response
4y
We know that some calls are tougher than others, and your positivity means a lot! Thank you for taking the time to provide a review. We’re glad that you appreciate the culture and balance that we have all worked to create here at Availity. We know how hard our Technical Support Specialists work each day to provide the outstanding customer service that sets us apart as a leader in our industry. Most often, providers who call our call center need help with a new or unfamiliar process or frustrating technical issue—we’ve all been there at some point. Some may start angry or impatient, but after a short conversation, our experience is that most customers are truly grateful for your help and support.

Explore other reviews about Availity

5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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