US Employees Expendable - Implementation Consultant Avalara Employee Review

1.0
31 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Relaxed work environment for the most part.

Cons

Company ignores customer complaints about their horrible support team to keep the cheap labor of Pune workers. Company doesn’t care about quality and cares way more about cutting costs by laying off US employees. If you’re located in Pune India, I recommend working here. If you’re a US employee, prepare for your job to be outsourced. You’re a liability. Also, the CEO saw one AI cat video and immediately shifted company focus and branding to “AI First”. Other companies use AI to help employees. This company is one of those that looks to replace employees, so be mindful of that as AI continues to advance.

avatar
Avalara Response
6mo
Thank you for sharing your experience. We appreciate your feedback and the time you spent at Avalara. If you're open to sharing more, we welcome you to contact us at avalisten@avalara.com.

Explore other reviews about Avalara

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good org Solid product Good middle mgmt.

Cons

Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

1.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

- Passionate employees who "remember the good times before Vista" and want to get back to it (they all think this upcoming IPO will fix things, but I have strong doubts and I expect a large layoff to artificially inflate the company's value under the guise of "AI efficiency"). - A strong interest in AI technologies (even if leadership has no idea or expertise on how to effectively implement it, and don't provide employees enough time to implement AI techniques effectively). - Nice facilities - Market product leader

Cons

- Constant, daily new priorities requiring constant reactivity and preventing meaningful work from being done. This tramples the boots on the ground employees - Toxic work culture due to a private equity fixation on bottom-line optimization. Resist, and you'll be fired. Observed many new leaders last less than 6-months, - Constant layoffs and offshoring/outsourcing to Pune, India. No understanding of these strategies, leaving no geographical balance based on needs or strategy - As a result of gutting the People Operations teams, there are no formal job profiles and performance reviews are based on popularity and subjectivity - Overworked and burned out employees across the company - Pushy, angry, and rude cross-team relationships. Many sales and operations leaders model this after executive leadership and think this is the only way to get things done.

6
See reviews by: Helpful|Rating|Date|All