Pros
They provide payed training and plenty of support on the job. Weekly coaching and company is always looking to move people up
Cons
I worked there for a year, and that's much longer than most people could take. Not enough pay for an incredibly difficult and taxing job. The job is incredibly fulfilling but operators were only paid $12 an hour. It should be in the 20s at least and I know the company can afford it. They also understaff and overwork their workers more than any company I've experienced. They take advantage of good people with good work ethics to the point where the hard working people started dropping like flies. They also started taking shortcuts and prioritized speed over safety instead of staffing the place enough to handle the amount of calls. They prioritize making money more than helping people and they don't care about how many people they burn out to get there.