A poorly managed, high-pressure call centre with poor pay and zero career opportunities. - Claims Handler Aviva Employee Review

No time to get your work done Letting your customers down because you have no time to deal with their requests Doing everyone else's work but your own (how is that for moral?) Huge case loads Feeling like the managers are doing you a 'favour' by granting you time off the phone Staying late to get things done (unpaid) Incompetent Business Managers who are completely out of touch with the job their staff do Incompetent Team Managers who do next to nothing Poor pay for the job we do (the work of maybe 5 different professions) Near impossible Pay Progression structure Experienced staff leaving and being replaced by temps Colleagues having emotional breakdowns