Pros
There are people in this business who want to do a good job, and want to succeed
Cons
Micromanagement is prevalent The focus on task is so intense, that many managers within the business have lost sight of what that task is intended to achieve, and thus any deviation in the search for better ways of working is a frightening concept for them Planning is almost non-existent. It is a rarity for colleagues to have more than a week’s schedule in advance. Despite a company rule stating no colleague’s shifts to be amended with less than 48hours notice without consent, this happens on a daily basis. This has included new starters having no schedule until 4 days after their induction, a colleague getting their first week’s schedule after the end of their second shift that week, and colleagues returning from annual leave to find their days and times of work completely changed. Employee welfare concern is non-existent. Return to work meetings are a rarity, and the outcomes of those meetings are ignored with colleagues asked to work beyond what has been agreed as reasonable amendments. Managers are encouraged to spend hours watching colleagues working on CCTV to observe what is being done, acting in hindsight rather than work alongside and lead their teams. The management structure and culture within the company is task oriented with an attitude geared towards breaking down colleagues for fault and blame. The inability of key managers to build and develop teams and individuals is crippling and resulting in excessive employee turnover.