Run - Customer Service BNY Employee Review

1.0
13 Jan 2024
Recommend
CEO approval
Business outlook

Pros

The building was nice at least Benefits sounded great, 401k match, etc. Lasting long enough to get them was another matter.

Cons

The training was scattershot and awful.. just endless modules. The first-line manager needs a lot of work on people skills. They do not care.. they grind people up and spit them out. Over half of the people in my group quit within the first 3 months. They even limit how much time - 5 minutes/twice a week- you can sign off the system and go to the restroom. Managers treat people like elementary school kids, with unreasonable expectations. Not a good place to work

Explore other reviews about BNY

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company match at BNY

Cons

In the office 4 days a week

3.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

No finger pointing, no micro managing, opportunity to work in multiple capacities in addition to your role, 401k, home buyer program

Cons

No accountability for lack of adherence to deadlines or stage gates if it’s not client facing in fund & investor solutions technical platform

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