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      BT Group

      Engaged employer

      BT Group reviews

      Good company and benefits - Customer Service Guide BT Group Employee Review

      4.0
      10 Mar 2026
      Customer service guide
      Recommend
      CEO approval
      Business outlook

      Pros

      Company has good benefits and competitive pay. There are several great benefits including discounted internet and phone plus very flexible working hours. The people are great and the atmosphere is very inclusive.

      Cons

      The introduction of an AI based call listening system that you don’t get trained on directly affects if you get your bonus or not. For 18 months I always got my bonus based on good customer feedback but since the AI has come in I haven’t received my bonus. It’s cost me almost £100 a month.

      Explore other reviews about BT Group

      5.0
      6 June 2026
      Checkout operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good money, so good money

      Cons

      Long hours very long hours

      4.0
      26 Mar 2026
      It infrastructure engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

      Cons

      Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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