customer service representative review - Customer Service Representative BT Group Employee Review

3.0
7 June 2010
Recommend
CEO approval
Business outlook

Pros

fair pay package, flexible holiday entitlement, union support, sound training package and exceptional knowledge sharing platform for employees

Cons

poor leadership and management skills from management, very statistics oriented performance review, poor career development opportunities

Explore other reviews about BT Group

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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