On the whole, not a bad job - Anonymous employee BT Group Employee Review

4.0
3 Dec 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, friendly, good team-work ethos.

Cons

Lack of job satisfaction if you can't do what the customer wants. Many customers choose to complain to management if they don't like what they're told at adviser level.

Explore other reviews about BT Group

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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