Awful culture with terrible management. - Customer Service Advisor BT Group Employee Review

1.0
8 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Temp job undertaken for 8 months. Working environment relatively pleasant. Holidays are good. Lots of banal charitable activities and community engagement to disguise the awful working environment.

Cons

Horrific training. Management and organization an absolute shambles. Ill prepared and reactionary approach to management hence constantly putting out fires. Widespread nepotism and cronyism means they tend to retain the worst staff. Lots of clock watchers etc and overall an awful, unmotivated and unrewarded work environment.

Explore other reviews about BT Group

5.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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