Dont waste your time! - Receptionist Back Office Betties Employee Review

We appreciate the time EVERY employee takes to create a response. I do ask our current, past and prospective employees to leave HONEST reviews and this means the good, the bad and the ugly. This particular review is littered with FALSE accusations. - TEAM TENURE: Our team has many team members with multiple years of tenure. Earlier in the year, we discovered a small group of team members who were not a good fit. They lacked integrity and were not aligned with our culture and values. Each of these team members are no longer with us. We have too many GREAT people working here to allow anyone to disrupt our positive and supportive community. We had to rehire for a few positions, but it simply wasn’t the dramatic exodus implied. Yes, the newer team members have less tenure, but they are a much better fit because they are a perfect culture fit. It’s an insult to our team to imply that their former teammates are all inexperienced and lacking in any way. We have the MOST talented group of legal receptionists that we’ve ever had the pleasure of working with. - SYSTEM ISSUES – These can occur to team members with poor internet connections. We try our best to remedy the situation and when we can’t correct the issue, we must part ways with the team member. Speedy answering is imperative. We can’t keep a team member who is unable to help us fulfill this commitment. - FAMILY WON’T EVEN WORK HERE - It sounds awfully juicy to imply the owner/CEO’s own family fled the company, but this is simply not true. She left to pursue her own entrepreneurial dreams and is actively being mentored by our CEO. Betties proudly provides all current/ former team members a FREE account for any business or charity’s they are a part of. - PRIVACY VIOLATIONS - We are not the CIA and do not listen to private conversations from our team members. We do provide company computers and they can be monitored during the employee's shift. We are VERY up front about this. Privacy and security of our client’s information is critical to our success and we protect this fiercely. Our team should not be conducting personal business while on the clock. We consider this time theft. We track every minute a receptionist is not available to take calls. This isn’t because we are monsters standing over our team with a stop watch. Our team members work hard and it does not bode well to have one person constantly unavailable and underperforming while they leave the rest of the team to pick up the slack. Integrity is non-negotiable. If for example, a team member consistently put themselves on after call work status to conduct personal business or take excessive breaks, they will be terminated. We are VERY lenient when our team is truthful about their needs. For example, a team member stated they were waiting on an insurance adjustor call and let their lead know that when the call came in, they would go on do not disturb status for a few minutes. Perfectly okay. We are extremely flexible in working with our team provided they are honest and there are no patterns of abuse. We DO record one to one meeting’s in order to properly document team member coaching. - WANNABE - We provide boutique custom services to small law firms while Ruby is a (fabulous) general answering service for all industries. They are one of several companies we refer to based on the needs of a prospective client. We believe in helping people find the right fit whether that is with us or someone else. When a plumber or Realtor call us, we refer out. Our motivation for change is driven solely by the needs of our law firm clients and our team members. - I'm sorry that things did not work out with this team member. Not everyone is a fit for a position with Betties. There are many talented people whose skills are better suited for other companies. There are others who do not possess the intrinsic ethics we want in a team member. To be clear on what it takes to be a great Bettie, having a value system must come first. Having stellar receptionist skills and an aptitude for the legal industry must come next. Quality service is everything and this includes quality service to each other internally as well as to our clients. Poor service means they cannot work here. If a team member lacks integrity, they cannot work here. High achievers will be praised. If a team member is having a rough day, we will encourage them. If a team member is celebrating, we cheer together. If a team member shows OUTSTANDING aptitude regardless of tenure, they will be rewarded. Our seats at the table are filled with team members who get what it means to be a Bettie, want to be here and have the ability to execute. We have fun, we love and support each other and we work hard. If this sounds like you, please apply.