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Balcones Country Club

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Frat House Vibes-Not a Traditional Country Club Establistment - Membership Relations Balcones Country Club Employee Review

1.0
12 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Nice members, free meals provided, good benefits, amazing parent company

Cons

The current manager, with a degree in drumming, often positions the club as more of a bar with a golf course attached rather than a true golf club. He takes pride in this distinction, frequently boasting that the club is the "laughing stock" of its sister courses. This focus on casual activities like beer pong tournaments and "chicken sh*t bingo" often overshadows traditional golf club etiquette, which may not align with the expectations of all members or employees. Another concern is the work environment. Employees are allowed to vape in the office, creating an uncomfortable atmosphere for those of us who don’t smoke. This is something that could definitely be reconsidered for the sake of a healthier and more comfortable workplace for everyone. In terms of job roles, there seems to be a tendency to inflate titles without clearly defining responsibilities. For example, it's worth asking yourself whether you’re applying to be a Membership Director or simply a glorified receptionist. If you’re considering joining the team, make sure you fully understand the expectations and scope of the role. One piece of advice: if you’re looking for a career path here, positions like a beverage cart attendant or bartender seem to be the typical entry points to management. Many of the club's top managers started in these roles, so it’s worth considering if you’re looking for upward mobility. Lastly, the on-boarding and training process needs significant improvement. I didn’t receive any formal training when I started and was even reprimanded for seeking help in my first week of employment. It’s essential that future employees are given clear guidance and support as they settle into their roles.

Explore other reviews about Balcones Country Club

5.0
21 July 2024
Recommend
CEO approval
Business outlook

Pros

The Members and Team members make this more than a job. You are building relationships and friendships that will last a lifetime. The creative approaches to come up with events and the dedication to execution on the back end to create memorable experiences has provided tools to carry you anywhere else in life.

Cons

As with all aging facilities, there are constantly things to improve on. The management company has spent years catching up on needed repairs and maintenance but it seems like an uphill battle at times.

2.0
7 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Quick hiring and application process. Other team members were very nice, helpful, and easy to talk to / have a good work friendship with. Schedules delivered mostly at the same time each week. Club members are very nice and friendly. General manager was very nice, always professional, and clear on expectations.

Cons

Servers fully set up and take down each banquet event. There is no outside help in setting up events unless the club member has their own decorations they want to set up. Vague / short training period. High employment turnover rate. Certain managers show favoritism to certain employees. Certain managers target certain employees by exclusively assigning them extra chores that have nothing to do with the job description. Servers expected to “always be doing something” which is reasonable for the sit down dinning when servers are putting in orders. But for banquets everyone hides from specialized management until the time to actually serve members in a banquet event takes place. Unless they are given specific tasks to do. New employees were always confused at this. Will get “a talking to” if you are openly waiting for your time to start serving at a banquet event. Will use other team members to train inexperienced new staff, if no one is available then a manager will train. (I helped train someone when I was only there for a few months). One manager may say something is allowed, while the other will contradict it. (In my case a manager lied to other managers about telling me something was allowed). Lack of honest communication between certain managers and the general manager. (This may have changed if certain managers don’t work there anymore.)

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