Great people, good learning opportunity - Customer Service BambooHR Employee Review

3.0
21 Mar 2025
Recommend
CEO approval
Business outlook

Pros

-Culture -Onboarding The coworkers were great and the onboarding was smooth with lots of training!

Cons

The position was not for me due to the required metrics of solving a certain number of cases each week and having that "go-go" mindset. The pay was not worth the stress for me.

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BambooHR Response
1y
Thank you for sharing your experience with us. We're glad you enjoyed the company culture and found the onboarding and training helpful. We understand that the metrics-driven nature of the role can be challenging, and we appreciate your feedback on compensation. Your insights are valuable as we work to improve the experience for our team members. If you have any further suggestions, we'd love to hear them: hr@bamboohr.com. Best of luck in your future endeavors! Thanks, Jonathan, Head of Legal and HR

Explore other reviews about BambooHR

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

BambooHR is a great place to work with outstanding people.

Cons

BambooHR is focusing heavily on AI, which can come at the expense of jobs.

2.0
25 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At the end of my tenure, I really have no pros.

Cons

I'm pretty sure I was "quietly laid off", in the effort of sneaky downsizing without having to actually do formal layoffs. This place was a godsend and a great place to work on my small independent team, and I did great. Then they did massive restructuring, added layers of hierarchy, added process, and basically just starting running a creative team like a line of factory workers. I had a horrible time with my manager on so many different levels, and felt validation when others would reflect the same, but I reflect what everyone else says - narcissistic, micro managing leadership that I now understand play manipulation games. I was put on a performance improvement plan and finally quit due to burnout, stress, and the dissolution of a role and a team that I had from before. They constantly push for solutions and deliverables, but I never really saw anything I delivered actually get treated and implemented with respect. Company policies and siloed team policies and procedures stymie actual effectiveness, and it seems like the leadership acts as your strict grade school teacher rather than having your back.

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