Great people, Hard work - Support Hero BambooHR Employee Review

3.0
8 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Colleagues, Remote work, Good benefits

Cons

No work life balance, Unrealistic metrics and goals set

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BambooHR Response
1y
Thank you for sharing your perspective as a former Support Hero. We're glad to have had you as part of our team. Your insights help us recognize areas where we can make improvements to provide an even better experience for both our team members and customers. If you have any suggestions or thoughts, we'd be interested in hearing them: hr@bamboohr.com.com. Thanks, Jonathan, Head of Legal and HR

Explore other reviews about BambooHR

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

BambooHR is a great place to work with outstanding people.

Cons

BambooHR is focusing heavily on AI, which can come at the expense of jobs.

2.0
25 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At the end of my tenure, I really have no pros.

Cons

I'm pretty sure I was "quietly laid off", in the effort of sneaky downsizing without having to actually do formal layoffs. This place was a godsend and a great place to work on my small independent team, and I did great. Then they did massive restructuring, added layers of hierarchy, added process, and basically just starting running a creative team like a line of factory workers. I had a horrible time with my manager on so many different levels, and felt validation when others would reflect the same, but I reflect what everyone else says - narcissistic, micro managing leadership that I now understand play manipulation games. I was put on a performance improvement plan and finally quit due to burnout, stress, and the dissolution of a role and a team that I had from before. They constantly push for solutions and deliverables, but I never really saw anything I delivered actually get treated and implemented with respect. Company policies and siloed team policies and procedures stymie actual effectiveness, and it seems like the leadership acts as your strict grade school teacher rather than having your back.

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