HRO principles in action? - Physician Banner Health Employee Review

1.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Large system with broad clinical exposure

Cons

The organization loudly promotes High Reliability Organization (HRO) principles on every wall, yet expects clinicians to forget the widely reported “social comfort mask” episode during COVID. Many of us don’t have amnesia. We remember being told, through leadership messaging, to accept policies that contradicted basic safety while concerns were dismissed rather than transparently addressed. No meaningful apology or reckoning ever followed. Seeing the same leadership now issue new mandates without acknowledging that history is not reassuring — it’s insulting. HRO depends on trust, and trust cannot exist when leadership assumes collective memory loss. We remember. And we do not trust her.

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Banner Health Response
5mo
It is very disappointing to hear this. We would like to address your concerns regarding the issues in your review. Please email us at employment@bannerhealth.com. I would like to have someone on the HR team review and follow up with you.

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5.0
5 Dec 2025
Recommend
CEO approval
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Pros

My leadership team is wonderful

Cons

Benefits could be better- better 401k match

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Banner Health Response
6mo
We appreciate you taking the time to leave a review. Thank you for being a Banner Health team member.
1.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

This review isn't about the pros of working for Banner Medical Group.

Cons

The last couple of years with BMG, many current and former leaders have encountered ongoing challenges related to the senior leadership team's (Ops Directors and above) behavior and accountability. Expectations and disciplinary actions are not applied consistently, and when disciplinary actions are applied, it is retaliatory for speaking up about these inconsistencies. This has created a culture of distrust and fear between the clinic leadership teams and Ops Directors/Senior Ops Directors. It also goes against Banner's "If you see something, say something" campaign. The HR team has also contributed to the growing fear and distrust by not following their own guidelines, and by the ERC's showing their bias against leaders through their tone of voice when talking with you, baseless accusations against leadership, and approving corrective actions that are vague and missing specific details of the incident that someone is being written up for. It also raises concerns amongst clinic leaders when multiple leaders bring forward the same concerns and issues about Ops Directors over a lengthy period of time and we're told, "we couldn't corroborate your concerns." And when multiple leaders provide ample evidence (Chronological Management Records, Teams chats, email chains, etc.) to disprove these false accusations and you're still placed into corrective action, the word corruption starts to become applicable.

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Banner Health Response
3d
At Banner Health, we take all feedback very seriously. We would like to know more about what’s behind your review. Please email us at employment @bannerhealth.com. I would like to have someone on the HR team follow up with you.
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