Call Center - Call Center Agent Bass Pro Shops Employee Review

5.0
11 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Great People on teams to work with. Great Upper level Customer Service group to resolve the issues. Amazing products to promote for the outdoor enthusiast!!

Cons

The only real interaction with your supervisor is the "coaching" sessions to tell you what you are doing wrong! Some months you can find out if your ranking is adequate/decent, but rarely rewarded verbally. Veteran Employees get away with lying to customers about Credit Cards and various products just to make an Upsell, and when you are newer and use the same methods, you lose your ranking or get written up!

Explore other reviews about Bass Pro Shops

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Great Benifits.

Cons

No cons really. Great place to work.

3.0
23 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Bass Pro Shops has a strong team culture, and the people are one of the best parts of working here. I've had the opportunity to work with talented and supportive coworkers who are willing to collaborate and help each other succeed. The company also offers exposure to large-scale marketing initiatives and provides opportunities to work on a variety of projects across multiple channels and business areas.

Cons

The compensation and benefits package could be more competitive, especially when compared to similar marketing roles in the industry. Project timelines are often extremely aggressive, leaving little room for unexpected challenges and creating a fast-paced, high-pressure environment. While the work can be rewarding, the combination of tight deadlines and limited resources can make it difficult to maintain a healthy work-life balance at times.

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