Pros
week long induction training programme gives great overall knowledge and further training courses further that knowledge.
Cons
Forced Christmas overtime broke working regulations, what was offered in terms of days off (one weekend per 4-6 weeks) was not put into practice. In the 6 months i was with the company i did not have a weekend off. you are expected to pull customers in from outside the windows and hard sell with items they do not necessarily want. The general training attitude to this was we are giving good service by doing this. during interview i said i do not want to work for a company that is commission based as it creates a ruthless environment between staff and encourages pushy selling to which i was told it is not commission based. however upon starting i discovered that although they do not call it commission, if you reach your monthly target you get a percentage as a bonus. this to me is commission. i think a great example of this was in my leaving interview to which i was told it was nothing personal, i was just too nice.
