15 Oct 2024
Behavioral Learning Network Response
1yThank you for taking the time to share your experience. We are sorry to hear that your expectations were not met and appreciate the opportunity to clarify some aspects of our policies.
We strive to maintain full transparency throughout the hiring and onboarding process. From initial interviews to onboarding, we clearly outline that full-time is defined as 30 or more hours per week. This is detailed in both the offer letter and welcome letter, which employees review and sign, acknowledging both the hour requirement and that we cannot guarantee a specific number of hours each week. While we work hard to maximize client hours, some variability is inherent in our field.
Please note that we do not receive reimbursement for client cancellations, so we are unable to offer pay in these cases. However, we actively provide coverage opportunities to help our employees make up for any lost hours.
We understand that gaps between sessions can be challenging, and while authorizations and scheduling complexities can sometimes cause delays, we continuously work to minimize disruptions. We also work diligently to find coverage options when needed.
Regarding benefits, the 120-day probation period and 401(k) eligibility timeline are standard components of our benefits structure. We provide six hours of holiday pay to ensure fairness across positions where shifts vary in length, and we are always exploring options for improving employee support.
We appreciate your feedback about training and scheduling, as it helps us improve. We are committed to creating a positive environment for our staff and clients and will continue working toward that goal. Please don’t hesitate to reach out directly if you'd like to discuss your concerns further.