Never again - Contact Center Agent Benenden Health Employee Review

Friendly colleagues who are very supportive and hardworking.

I completely agree with the most recent review left in May 2026. The concerns raised reflect a culture shaped by toxic management, favouritism, and workplace cliques. Support is often talked about but rarely delivered in practice. Mental health concerns are frequently overlooked if performance targets are being met, and employees facing difficult personal circumstances receive no meaningful support. One of the most disappointing aspects of my experience was the handling of bereavement. During an extremely difficult time, understanding was lacking and rather than support my circumstances were viewed as an inconvenience, highlighting a culture where staff wellbeing isn’t important to business priorities. Gossiping is incredibly common, trust is low, some managers avoid accountability while presenting a very different image publicly. Staff are left feeling undervalued, unsupported, and reluctant to raise concerns. Turnover is high, with multiple employees leaving due to management-related concerns.

Nothing, In and out within 7 months.

Spent just over 6 months at Benenden, I felt bullied, lonely and like constantly judged. Certain managers have there favourites and there own little groups, more bothered about making sure there McDonalds order with there 'pals' are correct, rather than dealing with issues or concerns of staff. Whatever you do, don't struggling with personal issues or be ill because that would mean being judged even more. There are some good people in the office environment, but non (bar one or two) are management, also make sure you dont need the toilet because that is monitored, unless you're in a certain circle then you can go out vaping whenever you wish.