Used to be decent, uncertain future in a shaky industry - Anonymous employee Berlitz (Japan) Employee Review

HQ leadership has no idea what happens at the daily operational level, and makes decisions based on poorly-conceived ideas tried repeatedly and failed repeatedly from past generations. Employee evaluation criteria are often based on key performance indicators unrelated to the employee's role or outside of their control - it's not unusual for successful schools to be punished because other schools are falling behind, or excellent teachers to be scored low because of the failings of others. The company has no growth potential and much of the organization remains top-heavy. LC management-styles differ significantly between East and West Japan - it's like there are two different companies. The differences are sadly irreconcilable. The Company Culture is generally toxic, with a few exceptions, and a big part of the company culture is people agreeing and verbally supporting ideas/initiatives they know are disastrous instead of voicing their concerns or insights directly. They do this because they believe that not disagreeing is equal to acting professional. This results in HQ management repeating mistakes and giving the green light to projects that create more costly bureaucracy and reduce successful customer engagement and employee satisfaction. Sales reps habitually makes unrealistic promises with customers that cannot be kept, resulting in low customer satisfaction and disappointment even before the instructor begins their first day of class.