3.0
2 Apr 2016
Current employee, less than 1 year
Carlsbad, CA
Recommend
CEO approval
Business outlook
Pros
The position pays a decent amount for what is expected of your position. The scope of this position is not overwhelming.
Cons
As an escalation department, the requirement to pitch for a sale is not necessary. The management styles vary greatly from supervisors and politics play too much of a role in allowing advancement of the agents. If you are not "buddy buddy" with current supervisors, your chances of advancement are aim to none even when metrics are met. Otherwise patience is required with the customer base that is, the elderly.