4.0
26 Feb 2023
Former employee, more than 1 year
Denver, CO
Recommend
CEO approval
Business outlook
Pros
- Incredible perks & benefits - Incredibly supportive community and attentive, thoughtful leaders - Lots of opportunity for career growth into unique, specialized areas - L&D stipend to encourage learning and career advancement - Lots of opportunities to work with product and cross-departmentally
Cons
- Constantly changing environment - Recent outsourcing of customer support created inconsistent, frustrating experience for clients, which can blow back on employees - A lot of expectations and very low, not competitive starting pay - Lots of structure changes regarding how customer support calls were handled that were positive overall