Pros
I have been with Overstock for 5 years. I have to say that we do change often and this can be hard to accept at times for people. I know that we have heard a lot about the recent changes. I have been reading the reviews and feel that this is from people who did not want to be accountable for their own actions and have attacked the ones who hold them responsible. Watching how Customer Service has changed over the last year for Overstock has been exciting and a new adventure. Linda came in and has stopped the “favoritism”. What is fair for one is fair for all. Linda cares about every employee on the floor. She will make time to speak with anyone who requests. She watches to see who cares and who has the potential to move up and will assist everyone in meeting the goals for their dream position. Having a VP who takes the time to know each person on the call floor is a breath of fresh air. She makes decisions on what is fair and consistent for everyone and takes the time for brown bag sessions and round tables to explain the decisions that are made and why. Linda takes the time to listen to complaints and concerns from everyone before moving forward. I do not know anywhere else that has a VP like Linda who takes concerns and complaints into the decision. Linda will push people for growth and knows the steps that need to be taken to ensure this happens. I could not imagine Overstock without her! She has made Customer Service better in every way. We have moved forward with a new Management Team who has the experience and the training to assist us with our goals. This does not mean that they are friends and that is why they are here. They have all worked for Customer Service and Call Centers and earned their position. How can judgement be made without the facts? We are lucky to have the opportunity to work with our management team! This team is dedicated to our success and not failure. Thank you Linda, Michelle, and Management for the new path and the tools to succeed!
Cons
I do not have any
