It started out good and has slowly spiraled into a nightmare. - Customer Care Agent Beyond, Inc. Employee Review

This used to be a decent place to work, but has turned into a nightmare. If you are looking for a Customer Service position, don’t apply here unless you are desperate and haven’t been able to find work anywhere else. At one time the work environment was very laid back and easy going, but in the last year that has changed. The Team Leads monitor everyone’s phone to see who is not available to take calls, and walk around the floor yelling at agents so loud the customers can hear them. Agents are expected to respond to customer emails AND talk to customers while resolving their issues at the same time! We are monitored for the amount of minutes spent in “Bathroom Break”, and are discouraged from using the restroom except during our normal Break or Lunch time. Agents have become micromanaged to the point of being ridiculous. EVERYTHING is monitored and recorded except for the amount of air we breathe while we talk. There are quite a few specialty teams to apply for advancement to, but forget about being accepted for a position, unless you are best friends with or related to someone on one of those teams. If you have a medical condition and have FMLA approval, don’t ever miss work due to your condition, otherwise you will never be advanced to another team/department. Don’t ever complain or report any concerns to Human Resource, they are self admitted gossipers and you do not want to get on their bad side. The beginning of January 2014 the health insurance will be increasing to an HSA account with a high deductable, including prescriptions. Needless to say, there is a very high turnover rate here. I get home from work and right away check the job boards. This job has turned me into a nervous wreck and I actually have bad dreams about my job. The pay and the benefits are a joke considering what the employees have to put up with. If you like dealing with customers and supervisors yelling at you all day long, being micromanaged, cranking out emails and phone calls simultaneously all day long, and feeling like crying as soon as you get in your car, all for low pay and pitiful benefits, then this must be your dream job. I have worked in Call centers for over 20 years, and after working here, I never want to work in another Call center environment again.