Pros
We all go to work to earn a paycheck and that's definitely my number one pro for Overstock since the starting wage is more than the ending wage at my last job where I was in management and worked for four years . Most days, I can honestly say that I enjoy going to work and being in the frontline customer care team. I have options to actually help customers, at least the reasonable ones, and to "do the right thing". The company also has lots of fun things that help your attitude towards work. Examples: Lagoon Day, their OUniversity resources, polls to employees to give you the impression your opinion matters.
Cons
For me, the biggest con has been noticing that it's more of who you know than your actual abilities to be able to move around to other departments. It's caused me to wonder whether I want to actually work here long term. The company's requirements to "tier up" and gain additional tools to help your daily job are also a bit ridiculous. I was able to get to their tier 2 within a few months of being on the floor, which made me feel great about myself & work abilities. But since then I've been a few percentages off from their stat requirements to go to tier 3, making me feel "stuck" and not able to progress, despite trying my best to help customers and follow proper procedures. On top on this, the company's Internal Knowledge Base (IKB) is seriously outdated and could use a makeover - unlike other company websites that are rarely used that have undergone recent makeovers.